At Aroca Vives Abogados, we support BPO and KPO companies in structuring and strengthening the legal framework of their operations. We provide legal advice on the drafting and review of commercial contracts, regulatory compliance, national and international tax structures, and human talent management.
We understand the legal and operational demands of the sector, especially in the context of scaling and delivering services to international markets. Our guidance enables BPO and KPO firms to build efficient legal structures, mitigate tax and labor risks, and position themselves competitively in the global business landscape.
Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) are outsourcing models through which companies delegate operational or specialized processes to external providers. While BPO focuses on administrative or support functions—such as customer service, billing, or document management—KPO involves high-level analytical tasks such as legal research, advanced accounting, financial analysis, and other knowledge-intensive services.
